Privacy Policy

Shepp Farm Fresh (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, create an account, subscribe to our communications, or otherwise interact with us.

We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), where applicable. This Privacy Policy applies to https://sheppfarmfresh.com.au/ .

Business Details

Business Name: Shepp Farm Fresh

ABN: 20 618 903 441

Address: 14 Campbell Street Shepparton VIC 3630 Australia

Email: sales@sheppfarmfresh.com.au

Phone: 0493 652 729

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name
• Billing address
• Delivery address
• Email address
• Phone number
• Account login details
• Purchase history
• Delivery preferences
• Order notes you provide

Payment Information

Payments are securely processed by our payment service providers.

We do not store your complete credit card or debit card details on our servers.

Payment providers process payment information in accordance with their own privacy policies.

Website Information

When you visit our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral website
• Cookies and similar technologies

How We Collect Your Information

We collect information when you:

• Visit our website
• Create an account
• Place an order
• Contact us
• Subscribe to newsletters
• Participate in promotions
• Submit enquiries
• Leave reviews
• Communicate with us by email or phone

Some information may also be collected automatically through cookies and analytics services.

Why We Collect Your Information

We use your information to:

• Process and fulfil orders
• Arrange deliveries
• Contact you regarding your order
• Verify your identity
• Provide customer support
• Improve our website
• Improve our products and services
• Detect fraud and security issues
• Maintain customer accounts
• Send order confirmations and invoices
• Send promotional emails where you have chosen to receive them
• Comply with legal obligations

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you updates regarding:

• New products
• Seasonal produce
• Promotions
• Discounts
• News and announcements

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

• Keep you logged in
• Remember shopping cart contents
• Remember your preferences
• Improve website functionality
• Analyse website traffic
• Measure advertising performance

You may disable cookies through your browser settings, although some features of the website may no longer function correctly.

Google Analytics and Similar Technologies

We may use analytics tools to better understand how visitors use our website.

These services may collect information including:

• Device type
• Browser
• Geographic region
• Pages viewed
• Time spent on the website
• Referral source

This information helps us improve our services and website performance.

Sharing Your Information

We only share your information where reasonably necessary to operate our business.

This may include:

• Payment processors
• Delivery providers
• Website hosting providers
• IT support providers
• Email marketing providers
• Government authorities where required by law

We do not sell, rent or trade your personal information to third parties.

Delivery Information

To complete your order, we may share your:

• Name
• Delivery address
• Phone number
• Delivery instructions

with delivery personnel responsible for delivering your order.

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you believe your account has been accessed without your permission.

Storage of Personal Information

We take reasonable steps to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction

Our website uses appropriate security measures to protect customer information; however, no method of internet transmission or electronic storage is completely secure.

Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

If any information is incorrect, incomplete or outdated, you may request that we update it.

Requests can be made by contacting us using the details below.

Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

Your Privacy Rights

Depending on applicable Australian privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent to marketing communications
• Make a privacy complaint

Making a Privacy Complaint

If you believe we have breached your privacy rights, please contact us first so we have an opportunity to resolve your concerns.

You can contact us using the details below.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

We encourage customers to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Shepp Farm Fresh

ABN: 20 618 903 441

14 Campbell Street

Shepparton VIC 3630

Australia

Email: sales@sheppfarmfresh.com.au

Phone: 0493 652 729